How do you communicate with difficult staff? How do you manage staff with various learning styles and agendas and keep them focused on the organizational mission? How can you set up highly productive work teams where staff have effective lateral communication while driving forward toward spectacular results?

In this workshop, you will learn how to use the latest communication techniques to manage your staff effectively for maximum results. An ancient Chinese proverb tells us ‘He who angers me controls me.’ You will learn a system of ‘Process Management’ which will help you to avoid negative emotional reactions in difficult situations and keep your focus on ‘managing for the mission’.

You will learn how to build agreement with staff on goals, establish parameters up-front and spend less time reviewing their work. You will also learn how to incorporate self-management strategies into your organization that enable staff to evaluate their own work. CSL will share its highly recommended reporting system that has been used by hundreds of nonprofits, which will simultaneously keep you ‘in the know’ and make micro-management unnecessary.